The Summary

Autopilot, the viral trading platform with over $1B in assets under management, faced a critical retention challenge. Explosive growth meant thousands of failed subscription payments were slipping through the cracks of Stripe's native tools. By partnering with Redux, Autopilot improved their recovery rate by 36%. They generated six-figures in pure incremental profit in just 6 months without diverting a single engineer from their core product.

The Context: Robinhood for the Twitter Generation

Autopilot isn't just a trading app. It is a cultural phenomenon. Founded on the premise of democratizing financial data, the app allows everyday users to automatically copy-trade the portfolios of "smart money" investors like Nancy Pelosi and top hedge funds.

The message resonated. Autopilot exploded to $1 Billion+ in Assets Under Management and over 3 million downloads, becoming one of the most influential fintech apps of the decade.

But for Dan James, Head of Customer Success, this hyper-growth created a massive operational shadow.

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The Challenge: The "Silent Churn" of High-Velocity Growth

When you manage billions in connected assets, trust is everything. Users rely on Autopilot to execute trades instantly. If a subscription payment fails or a billing event errors out, the service stops. And so does the trading.

Dan was facing a classic "Success Problem."

• Volume: Thousands of new users were onboarding daily, overwhelming the default billing logic.
• The "Silent" Break: Users would often churn involuntarily because their card declined. They would only realize it after they missed a profitable trade.
• The Resource Gap: Autopilot’s engineering team was laser-focused on building trading infrastructure. They didn't have the bandwidth to build a custom billing recovery system.

Dan needed a solution that could stop the bleeding without requiring a sprint's worth of engineering tickets.

The Solution: Revenue Recovery on "Autopilot"

Dan turned to Redux to automate the problem. The appeal was the "No-Code" implementation. It was a solution that Customer Success could champion without needing to beg Engineering for resources.

"We were growing extremely quickly and didn't want to deploy additional engineering resources to fix this. We needed a solution that we could implement instantly and trust completely."

— Dan James, Head of Customer Success

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How It Worked: B2C Recovery, Engineered Not Guesswork

Stripe’s retries are optimized for averages across millions of businesses. That works fine for baseline recovery. It breaks down in high-volume B2C, where timing, issuer behavior, and customer cash flow patterns matter more than generic rules.

Autopilot needed something more precise.

Redux outperformed Stripe’s baseline by running as a recovery layer on top of Stripe, making transaction-level decisions Stripe doesn’t. Instead of applying static rules, Redux evaluates each failed subscription and generates a retry strategy for that specific payment to maximize the probability of recovery.

1) Transaction-Level Retry Logic
Instead of applying the same retry schedule to every failure, Redux evaluated each failed payment independently. The system looked at dozens of factors including decline reason, issuer response patterns, historical customer behavior, and retry history before deciding if, when, and how a charge should be retried.

2) Issuer-Aware Timing, Not Fixed Schedules
Most retry tools operate on fixed cadences. Day 1, day 3, day 7. Redux dynamically timed retries based on when Autopilot’s users were statistically most likely to have funds available and when issuers were most likely to approve. For B2C subscriptions, this timing difference is the gap between a decline and a recovery.

3) Decline-Code Intelligence Built for Scale
Not all declines are equal. Redux classified failures by recoverability instead of treating them uniformly. Temporary failures like insufficient funds or generic declines were retried with precision. Permanent failures like invalid accounts were deprioritized to avoid unnecessary retries that damage approval rates. This protected Autopilot’s standing with issuers while concentrating effort where recovery was realistically possible.

4) Learning From Autopilot’s Own Data
The system continuously adapted using Autopilot’s transaction history, not global averages. As more retries ran, the model refined its assumptions about user behavior, issuer response windows, and optimal retry conditions specific to Autopilot’s audience.

The result was not more retries. It was smarter retries, applied only when the data said a recovery was likely.

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The Results: A 11x Multiplier on ROI

The impact was immediate. In the second half of 2025 alone (July to Dec), the system delivered massive efficiency gains.

• $6-figures in "Found Money": Redux generated over six figures in revenue that had already failed Stripe’s best efforts.
• 36% Boost in Recovery: The recovery rate jumped from a baseline of 39.5% to an average of 53.9%.
• 11x ROI: For every $1 Autopilot spent on Redux fees, they generated $11 in pure profit.

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The Multiplier Effect: Preserving Lifetime Value

The $6-figures recovered is just the beginning. In a subscription model, the deepest wound isn't the single failed payment. It is the loss of the customer relationship entirely.

Every subscription Redux rescues does more than secure one month of revenue. It keeps that user on the platform to pay for future months.

• Churn Prevention: The initial lift represents thousands of users who were saved from an accidental exit.
• The LTV Engine: By keeping these users active, the partnership preserves their full Lifetime Value. While the immediate recovery provided a 5x return on fees, the true impact is the exponential revenue these users generate over their lifespan. When you factor in the total revenue from these saved accounts over the next year, the partnership delivers an 11x ROI.

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The Verdict

For Dan James, Redux didn't just fix a revenue number. It solved an operational headache. By automating the recovery process, Autopilot ensured that more users stayed connected and more trades were executed. The support team could focus on success rather than billing support.

"Redux is a pure profit center that paid for itself immediately, delivering over six figures in recovered revenue and a 36% lift in recovery rates in just six months. But the best part is the LTV boost. Every recovered payment preserves a relationship that continues to pay month after month. By keeping those thousands of saved users active, Redux creates a compounding revenue multiplier that is a total game-changer for our growth."

— Dan James, Head of Customer Success